Hi Stacy, I'd be happy to provide more detail!
Let's see - It's the 11.0.03 version of Adobe Reader. In the past (before I had this version), I'd go to the Print option in a Word document, and save said document as a PDF. Then, when I went back and opened the PDF version of the document, I'd go back in and add back in all the hyperlinks that were lost when the doc went from Word to PDF. It was kind of a pain, but totally doable. I went through that same process again - saved my Word doc as a PDF once I got to the appropriate Print menu - and get to this really frustrating version of Adobe that doesn't offer the options I had in the old version. I can't get to any menu that offers the option to insert/add hyperlinks to text.
Does this make sense? Do you need more info?