keetoi wrote:
2) uninstalled and reinstalled the application.
Did you just uninstall/reinstall from the Control Panel, or did you follow the directions for reinstallation using the Adobe Cleaner Tool?
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
The cleaner tool will remove all traces of a bad installation from your machine that a normal uninstall/reinstall might miss. It's worth a try if you haven't done it yet.