Quantcast
Channel: Adobe Community: Message List
Viewing all articles
Browse latest Browse all 135144

Installed update (11.0.08). App still crashes if I try to edit text and images. Any help?

$
0
0

ACROBAT XI STANDARD

 

1)Specs:

Alienware M17 R4 (laptop)

GPU: GeForce GTX 675M

CPU: Intel(R) Core(TM)  i73840QM CPU @ 2.80GHz

Memory: 16GB RAM (15.89 GB available)

Resolution: 1920 x 1080, 60Hz

OS: Windows 7 home premium

 

2) There is no error message. Acrobat simply closes on me without warning. The program stays open for a brief time, but then closes at random.

 

3) I have tried running it as an admin, but it does not change anything. The program still closes without my consent.

 

4) I have tried installing and reinstalling multiple times. It does not work even if I do not get the update (11.0.08)

 

5) I tried the following without success:

Please try the following steps and check if Acrobat still crashes:

> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )

> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.

Reboot and login in the new enabled Admin user account and check.

 

    *nothing has worked. Any advice? the app crash regardless of what setting I run it on. (EX: windows vista, windows XP)

 

 

Thanks,

hiimwill


Viewing all articles
Browse latest Browse all 135144

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>