Ritch257 yes the installation files available for download should work with your serial number. If you continue to face difficulties then I would recommend reviewing your installation log files for the specific error. You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.
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